At Endonexa, we work under high-quality standards to ensure customer satisfaction in all our products and services. Below is our official return policy:
Returns are accepted only under the following conditions:
• Factory-defective products
• Medical supplies or accessories shipped in error
• Products damaged during transport, reported within the first 48 hours after delivery
⚠ Important: For biosafety reasons, returns are not accepted for products that have been opened, used, or handled, unless a verified factory defect is present.
• Customers have 7 calendar days from the date of product delivery to request a return.
• After this period, returns will not be accepted.
To request a return, the customer must:
Send an email to info@endonexa.com or a WhatsApp message to +15614805156 with the following information:
• Invoice number or proof of purchase
• Reason for the return
• Photos of the product (in case of damage or defect)
Wait for evaluation and confirmation from Endonexa’s quality team.
Once approved, the return shipment will be coordinated.
• The product must be in its original packaging, with no signs of use or improper handling.
• Return shipping costs will be covered by the customer, except in cases of shipping errors or manufacturing defects.
Once the returned product is received and evaluated, the refund will be processed:
• Refunds will be issued within 10 business days, using the same payment method originally used by the customer.
• For payments made via bank transfer or deposit, a bank account under the buyer’s name will be required.
Repair, maintenance, or calibration services for medical equipment are non-refundable, unless Endonexa fails to meet the agreed service terms.
For more information or assistance, please contact our customer support team:
📧 Email: info@endonexa.com
📞 Phone/WhatsApp: +15614805156
🌐 Website: www.endonexa.com
